Bank interview questions will explore your technical experience and skills as well as the key job competencies as they relate to the banking position.
The personal interview for banking jobs can be tough, it is important to come across as comfortable and confident.
Carefully consider these frequently asked banking interview questions and use the excellent interview answer help and guidelines to prepare your own winning bank interview answers. Get the banking job you want!
10 Key Bank Interview Questions and Answers
1. Why should this bank hire you?
Focus on specific experience and training in your career history.
Emphasize what qualifies you for this banking job and how you can add value to both the position and the bank. Look at the banking job requirements such as:
- customer care
- computer skills
- numeracy skills
- communication skills
Highlight how you have demonstrated these skills previously.
If there are areas of the job function that you do not yet have experience in, then highlight what skills you have that will facilitate learning and performing these tasks.
- For example your ability to remain calm under pressure and communicate clearly will help you in dealing with customers.
- Emphasize qualities like loyalty, integrity, confidentiality and commitment.
- State your technical knowledge and confirm your understanding of the basics of bank products and services.
Those banking interview questions that ask you to provide an example of how you have previously demonstrated a skill or ability are called behavioral based interview questions.
These type of questions are used to assess whether you have the necessary competencies to perform in a banking job. The behavioral interview question and answer guide will help you to prepare for these bank interview questions.
2. Tell me about a situation where you had to deal with an angry customer.
Customer service skills are essential for any front line banking job. Your example should display:
- good listening skills
- the ability to clarify the customer’s needs
- the ability to respond with patience and empathy
Show how you develop positive customer relationships by trying to meet the customer’s expectations and taking responsibility for the customer’s satisfaction.
Find out more about customer service job interview questions and answers and be well prepared for any customer service orientated interview questions.
Bank job candidates may be asked to define good customer service in order to evaluate their customer service orientation.
3. Tell me about a time where you had to use your discretion and tact to do your job properly.
You are often required to display diplomacy and tact with customers in a banking environment. Provide an example of a challenging situation where you had to handle the customer carefully and with discretion.
Discuss how you used your sensitivity and communication skills to manage the situation.
4. How do you check your work for accuracy?
In asking bank interview questions about your attention to detail and accuracy the interviewer wants to know if you are able to accurately carry out your tasks with close attention to all aspects of your work.
Provide specific examples of how you check your outputs for accuracy and completeness and what you do if you find a mistake.
5. Tell me about a time you had to explain a process or situation to a confused customer. How did you approach this?
Banking means dealing with a variety of people. The ability to adjust to the customer and the situation is an important job requirement.
Your example should clearly indicate how you changed your communication style to meet the customer’s needs.
6. Tell me about a time you felt pressured by conflicting work demands, how did you respond?
Staying calm under pressure is a key requirement of working in the front line of a bank. Your ability to maintain performance under stress and to use appropriate coping techniques should be demonstrated.
Discuss the resources you use to meet the different work demands including prioritizing, planning, scheduling and asking for assistance when appropriate.
7. Tell me about a time you saw a co-worker do something that you didn’t think was appropriate. What did you do?
Integrity and honesty are core to a banking job. Focus on taking immediate action and using the right resources to deal with the problem. Emphasize your commitment to adhering to company policies and regulations.
Your judgment is also under scrutiny here so describe your motivation to take action.
8. How many scheduled days have you missed during the last four months?
Bank interview questions will explore your reliability. Be honest about this as it can always be verified with a reference check.
Focus on your reliability, punctuality and your willingness to work extra hours if needed.
9. What are the most important qualities for a bank teller job?
Bank interview questions like this are asked to explore your understanding of banking job requirements. Focus on technical skills such as:
- computer literacy
- product and services knowledge
Discuss key job competencies including accuracy, customer service orientation, judgment, integrity, reliability and the ability to cope under pressure.
Point out your strengths as they relate to these qualities. Use this list of strengths to help you.
The bank teller job description gives you a complete understanding of the job requirements.
10. What made you decide to work for this bank?
This is your opportunity to shine. Do your homework and research the bank before your interview. Make a list of three or four reasons why this is the right bank for you. Use the resources at preparing for a job interview to help you with this.
Practical help with answering interview questions about why you want to work for the company or organization.
Your banking interview will also consist of a number of common job interview questions. Prepare for these 5 common interview questions that are asked in almost every job interview.
Questions to Ask in your Bank Interview
It is important that you have some meaningful questions prepared to ask the interviewer. When you are asked “Do you have any questions?” use this list of good bank interview questions to ask
Banking jobs require a high level of trust. Any red flags on your resume will be thoroughly explored during the interview. Use these job interview answers to tough questions about gaps in employment and reason for leaving to handle difficult bank interview questions.
Be prepared for the top 10 interview questions candidates have to face in job interviews.
Your Banking Job Search
This sample bank teller resume provides an easy-to-use structure for your own job information.
Use the search box to find exactly what you are looking for.